Privacy Policy

01Introduction

This Privacy Policy describes how Crescent Bioresearch LLC ("Crescent", "we", "us") collects, uses, shares, and safeguards information when you visit www.crescentbioresearch.com (the "Site") or place an order with us. By using the Site, you consent to the practices described in this Policy.

02Information We Collect

A. Information You Provide

• Order information: name, shipping address, billing address, email address, phone number (optional);
• Payment information: processed and tokenized by our payment processor; we do not store full credit-card numbers, expiration dates, or CVV codes on our systems;
• Account information: if you create an account, your login credentials and stored preferences;
• Customer-support communications: messages, attachments, and metadata of correspondence with our support team;
• RUO acknowledgment: the timestamp and identity associated with each order's RUO consent at checkout.

B. Information Collected Automatically

• IP address and approximate geographic location;
• Browser type, operating system, device type, screen resolution;
• Pages visited, time on page, referring URL, click paths;
• Cookies and similar technologies (see Section 5).

C. Information from Third Parties

• Address-verification and shipping-validation services (carrier APIs);
• Fraud-detection and identity-verification services;
• Aggregated, anonymized analytics from our hosting provider.

03How We Use Information

We use the information we collect to:

• Process, fulfill, and ship your orders;
• Communicate with you about orders, shipping status, and customer-support inquiries;
• Send transactional emails (order confirmations, shipping notifications, certificate-of-analysis bundles);
• Verify identity, prevent fraud, and ensure RUO compliance;
• Improve the Site, our products, and our customer experience;
• Comply with legal, regulatory, and tax obligations;
• With your express consent, send marketing or product-update communications. You may opt out of marketing communications at any time.

04How We Share Information

We share information only in the following categories of circumstances:

• Service providers: our payment processor, shipping carriers (UPS, FedEx, USPS, or similar), email delivery providers, hosting providers (Cloudflare), and analytics providers, each bound by contractual confidentiality and data-handling obligations.
• Legal compliance: when required by law, subpoena, court order, regulatory investigation, or governmental request.
• Protection of rights: when necessary to enforce our Terms, protect Crescent or third parties from harm, investigate fraud, or address security concerns.
• Business transactions: in the event of a merger, acquisition, asset sale, or other corporate transaction, customer information may be transferred as part of that transaction. The acquiring party will be bound by this Policy or an equivalent.

05Cookies and Tracking

The Site uses cookies and similar technologies to:

• Maintain shopping-cart state across page navigations;
• Authenticate logged-in users (where accounts exist);
• Generate aggregated, anonymized usage analytics;
• Detect and prevent fraudulent activity.

Most browsers allow you to disable cookies. If you do, certain features of the Site may not function correctly — in particular, the cart and checkout flow rely on cookies to remember your selections.

06Data Retention

We retain personal information for the periods described below, after which we securely delete or anonymize the data:

Order records

Seven (7) years — required for U.S. tax and accounting compliance.

Customer-support records

Three (3) years from the date of last interaction.

Account information

Until account deletion, then thirty (30) days for backup retention.

Marketing-list information

Until you unsubscribe.

Anonymized analytics

Indefinitely.

You may request earlier deletion of your information per Section 8, subject to our legal obligations.

07Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:

• TLS / SSL encryption for all data transmitted between your browser and our servers;
• PCI-DSS-compliant payment processing through accredited third-party processors;
• Role-based access controls limiting employee access to personal information;
• Regular security reviews of our hosting and application infrastructure.

No system can be guaranteed perfectly secure. We cannot warrant absolute security of information transmitted to or stored on the Site.

08Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Delete your personal information, subject to legal-retention obligations;
• Opt out of marketing communications at any time;
• Receive a copy of your personal information in a portable format.

To exercise any of these rights, contact orders@crescentbioresearch.com. We will respond within thirty (30) days. We may need to verify your identity before honoring requests.

09California Residents (CCPA)

California residents have the additional rights provided under the California Consumer Privacy Act ("CCPA"), including:

• The right to know what categories of personal information we have collected about you, the source of that information, the purpose for collection, and the third parties with whom we share it;
• The right to request deletion of personal information, subject to certain exceptions;
• The right to opt out of the "sale" of personal information — though, as noted, Crescent does not sell personal information;
• The right to non-discrimination for exercising any of these rights.

To exercise CCPA rights, contact orders@crescentbioresearch.com.

10Children's Privacy

The Site is not directed to children under thirteen (13), and we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will promptly delete it. As stated in our Terms of Service, all customers must be at least eighteen (18) years of age.

11Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be communicated via a notice on the Site or by email to registered users where appropriate.

12Contact

For questions about this Privacy Policy or our data practices, please contact: orders@crescentbioresearch.com, or write to:

Crescent Bioresearch LLC

418 Broadway, Suite N
Albany, NY 12207-2922
United States